PAYMENT
We accept paypal payments only or cash on delivery. Your order will be automatically acknowledged upon receipt. All prices quoted are in Euro and Vat Exempt

DELIVERY
Providing the items are in stock at the time we receive your valued order the goods will be dispatched in 4 working days. All items are fully checked,and set up to professional standards before dispatch.

DELIVERY Terms
Free delivery in Malta and Gozo subject to a minimum order of €25.One of our associates will contact our esteemed client to set an appointment for delivery. Should the first attempt fail, a note is left at the given address in order to set an appointment or personal pick up from our outlet – Jade’s 70, Triq il- Dukkar Zabbar. Customer assistance number 99442204.

YOUR PRIVACY
We will not send unsolicited email to anyone who buys from our store. We do not and will not disclose your email address or any other personal details to any other third party. If you have any questions about our Privacy Policy then please email us. All your information is held securely at Direct Salon Supplies on secure servers. All information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you with special offers, you can opt out of these at any time either by replying to the mail shot, or sending us a seperate email.

SHORTAGES AND DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to THE SELLER within 24 hours of receipt of goods.

RETURNED GOODS 
If you are not completely satisfied with your purchase, simply return it in its original condition within 3 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error, a returns authorisation must be requested. The relevant reference number must be quoted on accompanying paperwork.

Goods must be returned within 3 days of receipt, unused and in perfect condition including original packaging.
The seller accepts no responsibility to refund an returned if the above conditions are not adhered to.

GENERAL INFORMATION
Goods are sold on the understanding that they are used for their intended purpose.
THE SELLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.

CANCELLATION
Cancellation after delivery cannot be accepted.

COMPLAINTS
We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by calling us on mobile +356 99442204


These Terms & Conditions of sale do not affect your statutory rights as a consumer.

It should be noted that quoted prices are susceptible to change

If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.